WhatsApp Business API allows Saudi restaurants to collect valuable customer feedback, which can be used to improve food quality, service, and overall customer experience. By sending surveys and feedback forms directly through WhatsApp, restaurants can easily gather insights into customer preferences and pain points. This data can be used for better customer segmentation, personalized offers, and more effective marketing. Furthermore, the integration of WhatsApp with your customer management system (CRM) ensures smooth tracking of orders and customer preferences, helping you offer more tailored experiences and retain loyal customers.